Refund Policy

At YUYISHOP, we value your satisfaction above all else. If for any reason you’re not completely happy with your purchase, we’ve made our refund process as smooth and transparent as possible. Below, you’ll find all the details you need to understand eligibility, timelines, and how to request a refund.

Refund Processing Timeline

Stage	What Happens	Expected Timeframe
Item Received	Our Quality Control team carefully inspects your returned item to ensure it meets all requirements.	Within 3–5 business days of arrival
Refund Approval	Once your item passes inspection, we’ll send you an email confirming your refund has been approved.	Same day inspection is complete
Refund Issued	Refund is processed securely back to your original payment method.	Within 14 business days of approval
Funds in Your Account	Actual arrival time depends on your bank or card issuer.	Varies by financial institution

We aim to make the process as fast and seamless as possible so you can enjoy peace of mind knowing your refund is on its way.

Refund Eligibility Requirements

To ensure a smooth refund experience, all returned items must meet the following conditions:

Requirement	Details
Item Condition	Items must be unused, undamaged, and free from any signs of wear.
Original Packaging	All packaging, tags, and included accessories must be intact.
Proof of Purchase	Please provide your order number or confirmation email.
Compliance with Return Policy	Items must satisfy all conditions outlined in our main Return Policy.

Meeting these requirements helps us process your refund efficiently and prevents any delays.

Situations Where Refunds Are Not Available

While we strive to accommodate all requests, the following items are not eligible for a refund:

Scenario	Explanation
Clearance or discounted items	Sale items are considered final and cannot be refunded.
Incorrect size chosen by the customer	Please consult our size chart before ordering, as size selection is the customer’s responsibility.
Incorrect customization or spelling	Personalized items follow strict input rules and are non-refundable.
Minor color variations	Differences caused by display screens are normal and not grounds for a refund.
Items showing wear or damage	Items returned with signs of use, alterations, or damage will be sent back if requested.

Exchanges

We also offer exchanges for certain situations:

Reason	Eligible?	Details
Defective product received	Yes	Submit photos of the defect to support for verification.
Item damaged during shipping	Yes	Replacement will be sent once damage is confirmed.
Change of size, color, or preference	No	Exchanges are only allowed for defective or damaged items.
Replacement out of stock	Refund will be issued	If a replacement is unavailable, a full refund is processed to the original payment method.

How Refunds Are Issued

Refunds are processed securely and efficiently:

Original Payment Method: Refunds are always returned to the same payment method used at checkout.
Proof of Refund: If needed, we can provide documentation for your bank or card issuer to confirm the refund.

If You Haven’t Received Your Refund

If your refund hasn’t appeared in your account:

Check your bank or card provider, as processing times may vary.
Review your refund confirmation email from YUYISHOP LLC.
Contact our support team if the delay continues, and we’ll provide proof of refund initiation.

We are committed to resolving any issues quickly and ensuring your experience is smooth.

Contact Information

Method	Details
Email	support@yuyishop.com
Address	7420 Plainview Terrace, Columbia, MD 21044, United States
Customer Support Hours	8:00 AM – 7:00 PM (EST), Monday – Saturday

We understand that shopping online can sometimes be tricky, and our goal is to make returns and refunds as easy and stress-free as possible. Your satisfaction matters to us, and we are here to assist you every step of the way.