Refund Policy

Order Changes & Cancellations

Please review your order carefully before checkout — including size, color, and quantity — to ensure accuracy.

Cancellations:
You may cancel your order within 24 hours of purchase.
A 10% cancellation fee applies to all cancellations.
If your order has already been processed or shipped, cancellation may no longer be possible.
To request a cancellation, email support@yuyishop.com with your order number.

Exchanges
At this time, Yuyishop does not offer direct exchanges for incorrect selections (e.g., wrong size or color).
You may cancel your order within 24 hours and place a new one instead.
Need help choosing the right fit? Our support team is happy to assist before purchase.

Returns & Refunds

We accept return requests within 14 days of delivery. After this period, all sales are considered final.

Eligible returns:
Item arrived damaged or defective
Wrong product received
Product differs significantly from description

Not eligible for return:
Used, washed, or altered items
Minor cosmetic flaws (e.g., loose threads)
Missing original tags or packaging
Damage not caused by Yuyishop

How to Request a Refund
Email support@yuyishop.com with the following information:
Your order number
Photos or videos showing the issue
Proof of purchase (receipt or order confirmation)
Shipping receipt, if applicable

⚠️ Important: Do not return any items without prior approval. Unauthorized returns will not be processed.

Refund Processing
Refunds are issued within 7 business days after we receive and inspect your returned item.
You’ll receive an email confirmation once your refund has been processed.
Refunds include the original shipping charges.
If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes
Return window: 14 days from delivery
Customers are responsible for return shipping costs (unless Yuyishop is at fault)
Yuyishop is not responsible for loss or damage during return transit

Questions or Concerns?
We’re here to help!

📧 Email: support@yuyishop.com
📍 Address: 7420 Plainview Terrace, Columbia, MD 21044, United States
🏢 LLC: YUYISHOP LLC
🕘 Hours: Mon – Fri, 9:00 AM – 5:00 PM (EST)